Sample Resume Customer Service Essay - 1398 Words

The course title is Fabulous Customer Service. The course aim is to develop the trainees’ skills and behavior in order to provide excellent customer service. The course will enable trainees to give effective solutions to customer facing problems. Participants will also learn how to present a customer-friendly attitude at all times (Larkin). The course objectives are: 1. Identify the company’s customer service principles. 2. Explain customer service language and the importance of using it when speaking with customers. 3. Demonstrate a consistent, professional style when talking with customers. 4. Prepare the employees to manage demanding customers and difficult circumstances (â€Å"Customer Service Training,†n.d.). The Main Topics with subtopics are: 1. Define excellent customer service. †¢ What does excellent service look and feel like? †¢ Discuss experiences of good and bad customer service. †¢ Describe the responsibilities of customer service. 2. Manage customer questions and issues. †¢ Quote the customer service contact principles and standards. †¢ Establish and preserve the customer relationship. †¢ Adapt to customer behavior styles. 3. Recognize customer needs and respond to requests. †¢ Question. †¢ Actively listen. †¢ Summarize the needs (Larkin). The activities for the module â€Å"define excellent customer service† will be a class lecture and a case study. This module focuses on cognitive strategies and these activities have high cognitive learning outcomes that include anShow MoreRelatedSample Resume : Customer Service1562 Words   |  7 Pages Personalized Customer Service Stephanie Ketch Work Environment Communications—COMM1017 Teacher: Chris MacDougall Tuesday April 19, 2016 Summary Customer service is essential to growing a business. It is what keeps an even playing field. So, what s personalized customer service? It is meeting the needs and desires of any customer. To succeed at customer engagement you must meet three fundamental requirements: being consistent, complete and contextual. Consistent means that youRead MoreSample Resume : Improving Customer Service1075 Words   |  5 Pages Improving Customer Service Lamont Worrell DeVry University November 13, 2015 It s universally acknowledged that a great customer experience is one of the best ways to ensure that customers become repeat customers and this is often the goal of most organization. Long repeat customers will imply the distinction between a thriving business and one getting ready to go under, thus understanding the worth of client expertiseRead MoreSample Resume : Customer Service Training Proposal Essay1676 Words   |  7 Pages Customer Service Training Proposal For GetYourStuff.com 43 North East Street, Campbell Submitted to: Daniel Joseph Director-Customer Service Submitted by: Stephen Josh Team Lead-Customer Service Read MoreSample Resume : Customer Service Excellence Course1834 Words   |  8 Pageslearning@cciwa.com Subject: Customer Service Excellence Course Dear Sir I looking forward customer service improvement course a short course for training staffs of organisation. Please inform me If you have the training course and identify of starting date, time, location and the training costs you charge for per person? I hope your contact me as soon as Best Regard, Part D: Report Summary of meeting 1. Staff training need †¢ Increase motivation and engagement Yuko cause customer service has a big impactRead MoreStrategies And Activities1279 Words   |  6 PagesActivities to facilitate the process will include resume building/writing workshops, skill building courses, mock interview trials, and a homeless transportation service. These activities are aimed at empowering homeless individuals with the necessary resources needed to overcome current barriers they face in employment attainment. 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